We operate a cancellation policy for all our services. Any cancellations that occur 24 hours or more before the appointment time can be rescheduled at no cost to the customer.
In an event of a ‘Missed Appointment’, a ‘No Show’ or ‘Late Cancellation’, the patient is responsible for settling full service cost of an original appointment. A ‘Missed Appointment’, ‘No Show’ or ‘Late Cancellation’ is defined as missing an appointment, not showing up for an appointment on time or failing to cancel the appointment 24 hours or more before the appointment time.
Cancelling an Appointment
If you are unable to attend your appointment, please notify our Reservations team by calling 020 7042 1888 or emailing at least 24 hours before your scheduled appointment time and every effort will be made to accommodate your request. Please note, that if you cancel two times or more, we will have to ask you to pre-pay full service cost for your appointment upon rescheduling.