Cancellation Policy

We operate a cancellation policy for all our services. We require a 24 hour notice period should you wish to cancel or reschedule your appointment. All pre-paid appointments that are cancelled 24 hours or more before the appointment time will be refunded or rescheduled at no cost to the customer. If the appointment is booked within less than 24 hours from the appointment time, the appointment will be non-refundable and cannot be rescheduled.

In an event of a ‘Missed Appointment’, a ‘No Show’ or ‘Late Cancellation’, the customer will be charged full service cost of the original appointment. A ‘Missed Appointment’, ‘No Show’ or ‘Late Cancellation’ is defined as missing an appointment, not showing up for an appointment on time or failing to cancel the appointment 24 hours or more before the appointment time.

Cancelling an Appointment

If you are unable to attend your appointment or would like to reschedule, please notify our Reservations Team by calling 020 7042 1888 or emailing at least 24 hours before your scheduled appointment time and every effort will be made to accommodate your request.